What our customers say

Thank you so much for the wonderful review and recommendation! We truly appreciate your kind words about Mr. Anthony. Coming from a retired technician, your confidence in his professionalism and knowledge means a great deal to us. We look forward to being your trusted shop for your semi truck and automobiles in the future. Thank you for choosing Strike Force Mobile Mechanic & Auto Repair!

Thank you so much for the 5-star review! ⭐️ We truly appreciate your business and are glad you were pleased with the work, communication, and customer service you received. Thank you for choosing Strike Force Mobile Mechanic & Auto Repair. We look forward to assisting you again whenever you need us! 🚗🔧💯

Thank you for your feedback. We are glad to hear that you were pleased with the customer service you received from our staff. However, we would like to clarify several important points regarding the pricing, authorization, and repair of your vehicle. Your vehicle came to us for a coolant leak. After performing our diagnostic service, we identified the issue, explained the recommended repair, and provided you with the price before any repair was performed. The estimate was sent to you electronically for review, and you were required to manually approve the repair through the link provided and submit payment before we proceeded. At any time before approving the repair, you had the option to decline the estimate, pay for the diagnostic service, and take your vehicle elsewhere. There was never an obligation to have the repair performed at our facility. Our diagnostic service is designed to determine what is actually going on with a customer's vehicle. Once the diagnosis is completed, we provide our findings, recommended repair, and pricing so the customer can decide whether they would like to proceed. The authorized repair to correct your coolant leak was completed. In addition, while working on your vehicle, our mechanic noticed that an inner tie rod end was extremely loose and at risk of coming apart. As a courtesy, he tightened it for you at no additional charge. This was not part of the coolant leak repair and you were not charged for this additional service. We understand that customers may compare prices with other repair facilities or online resources, including ChatGPT. However, pricing can vary between repair facilities based on labor rates, parts and materials, warranties, shop procedures, and the specific condition and requirements of the vehicle. An online price comparison may not reflect the exact diagnosis or circumstances of a particular vehicle. We absolutely encourage customers to compare prices or obtain a second opinion **before authorizing a repair** if they are uncomfortable with an estimate. In this case, the price was provided before the repair, the estimate required your manual approval, payment was made, and the authorized repair was successfully completed. We respect your decision to share your experience, but we also want future customers reading this review to have the complete context. We believe strongly in giving customers the information they need to make their own decision before repairs are performed, and customers are always free to decline our recommendations and take their vehicle elsewhere.

Thank you for your feedback. We are glad to hear that you were pleased with the customer service you received from our staff. However, we would like to clarify several important points regarding the pricing, authorization, and repair of your vehicle. Your vehicle came to us for a coolant leak. After performing our diagnostic service, we identified the issue, explained the recommended repair, and provided you with the price before any repair was performed. The estimate was sent to you electronically for review, and you were required to manually approve the repair through the link provided and submit payment before we proceeded. At any time before approving the repair, you had the option to decline the estimate, pay for the diagnostic service, and take your vehicle elsewhere. There was never an obligation to have the repair performed at our facility. Our diagnostic service is designed to determine what is actually going on with a customer's vehicle. Once the diagnosis is completed, we provide our findings, recommended repair, and pricing so the customer can decide whether they would like to proceed. The authorized repair to correct your coolant leak was completed. In addition, while working on your vehicle, our mechanic noticed that an inner tie rod end was extremely loose and at risk of coming apart. As a courtesy, he tightened it for you at no additional charge. This was not part of the coolant leak repair and you were not charged for this additional service. We understand that customers may compare prices with other repair facilities or online resources, including ChatGPT. However, pricing can vary between repair facilities based on labor rates, parts and materials, warranties, shop procedures, and the specific condition and requirements of the vehicle. An online price comparison may not reflect the exact diagnosis or circumstances of a particular vehicle. We absolutely encourage customers to compare prices or obtain a second opinion **before authorizing a repair** if they are uncomfortable with an estimate. In this case, the price was provided before the repair, the estimate required your manual approval, payment was made, and the authorized repair was successfully completed. We respect your decision to share your experience, but we also want future customers reading this review to have the complete context. We believe strongly in giving customers the information they need to make their own decision before repairs are performed, and customers are always free to decline our recommendations and take their vehicle elsewhere.

Thank you so much for the great review! We truly appreciate your kind words about our professionalism, knowledge, and quality of work. Thank you for trusting Strike Force Mobile Mechanic & Auto Repair with your vehicle. We look forward to serving you again!

Thank you so much, Henry, for the wonderful review! We truly appreciate you trusting Ms. D, Mr. Anthony, and the Strike Force team with your cousin’s Volkswagen. We’re glad we were able to get the issue taken care of and clearly explain everything we found along the way. We look forward to seeing you again when you’re ready to take care of the remaining repairs. Thank you for choosing Strike Force Mobile Mechanic & Auto Repair! 🔧🚗

Our shop has a longstanding policy of **not installing customer-supplied parts**. We primarily use genuine/OEM-quality parts because we have to stand behind the repairs we perform. Our parts pricing is based on the parts we source through our suppliers and manufacturers—not prices found through online searches or retail listings. Like most businesses, we also do not provide customers with our vendor purchase invoices. When you expressed concern about the price of the genuine part, we made an effort to accommodate your budget by locating a less expensive, non-genuine alternative through our supplier. This was offered as an accommodation, not because the original pricing was inaccurate. Regarding the intake manifold, our technician recommended cleaning it because of the soot buildup observed during the repair. We are not comfortable performing a repair in a manner that our technician does not recommend simply to reduce the cost. After further discussion, we did agree to limit the work to cleaning the necessary mating surfaces and replacing the gasket. Once we confirmed that the required part would not be available for approximately three days, we advised you that we could not keep the vehicle disassembled occupying a work area while waiting for the part and would need to reassemble it. The same parts policy applied to the diesel particulate filter sensor. A retail or online price does not determine what our shop charges for a part sourced through our approved suppliers. We understand that our policies and pricing will not be the right fit for every customer. However, disagreement with our pricing or our refusal to install customer-supplied parts does not mean that we are taking advantage of anyone. We provided estimates before proceeding, explained our policies, and even attempted to locate lower-cost alternatives when you objected to the genuine-part pricing. We take the accusation that we attempted to “rip off” a customer seriously. We pride ourselves on integrity and stand behind our technicians, our policies, and the standards we have established for our shop. Customers are always free to decline an estimate and have their vehicle serviced elsewhere if our pricing or parts standards do not meet their needs.

Thank you for the kind words, Maelyn! We are thrilled to hear about your positive experience with Anthony and our team. We take pride in providing exceptional service and ensuring our customers' satisfaction. If you ever need assistance in the future, please don't hesitate to reach out. Happy travels!

Thank you, Nurgeldi, for your 5-star rating! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. If there is anything else we can do to make your experience even better, please let us know!

Thank you so much for your review! We're glad we could get you in and out while keeping you informed every step of the way. We believe in honest service with no gimmicks—just quality repairs and great customer care. We truly appreciate your business and look forward to helping you again.